Refund policy

Returns

Return requests can be made within 10 days of delivery for unused items in their original packaging. Once approved, return instructions and the return address will be provided by email.

To be eligible, the item must be unused, in its original condition and packaging, with proof of purchase. To begin a return, email contact@an-apothecary.com with your order number. Returns sent without prior approval will not be accepted.

Return instructions and the return address are provided by email after approval.

Damaged or incorrect orders

Contact us promptly with your order number and photos. We’ll review the issue and arrange a replacement or refund where applicable.

Exceptions

Opened or used candles cannot be returned unless they arrived damaged or defective. Sale items and gift cards are final sale.

Refunds

We will notify you after the approved return has been received and inspected. If approved, the refund will be issued to the original payment method. Processing time may vary by bank or card provider.

For return or refund questions, contact contact@an-apothecary.com.