Refund policy

Returns

You may request a return within 10 days of receiving your order.

To be eligible, the item must be unused, in its original condition and packaging, with proof of purchase. To begin a return, email contact@an-apothecary.com with your order number. Returns sent without prior approval will not be accepted.

Once a return is approved, we will provide the correct return address and instructions by email. A confirmed street address is not published in this policy and must be supplied manually before any return is sent.

Damaged or incorrect orders

Please inspect your order on arrival. If an item was damaged in transit, is defective or is not what you ordered, contact us promptly with your order number and clear photographs of the item and shipping packaging.

After verification, a damaged-in-transit order is eligible for a replacement or refund.

Exceptions

Opened or used candles cannot be returned unless they arrived damaged or defective. Sale items and gift cards are final sale.

Refunds

We will notify you after the approved return has been received and inspected. If approved, the refund will be issued to the original payment method. Processing time may vary by bank or card provider.

For return or refund questions, contact contact@an-apothecary.com.