Questions, answered.
A practical archive for choosing a formula, tending the ritual, and receiving an order.
Formulas & materials
01
How do I choose a formula?
Begin with the state you are in, rather than a preferred fragrance. FIND YOUR STATE offers five quiet questions and directs you to the formula that most closely belongs to the moment.
02
What materials are used in AN candles?
Each formula brings together wax, aromatic botanical materials, essential oils, and carefully selected fragrance components. The composition and botanical notes for each formula are listed on its individual archive page.
03
Are the four formulas meant to be used together?
They can be. Each formula belongs to a different state and moment of the day. Use one when it fits the present moment, or let several form a rhythm across morning, afternoon, evening, and night.
Ritual & care
01
How should I begin the first burn?
Allow the surface wax to melt evenly toward the vessel edge on the first burn. This establishes a more even burn pattern for the rituals that follow.
02
How long should I keep the candle lit?
Follow the burn-time guidance shown on the formula page and never leave a burning candle unattended. Trim the wick before each use and keep the vessel away from drafts, children, and pets.
03
Does the ritual need to be the same every day?
No. Repetition creates recognition, but care should still respond to the room, the hour, and the state already present. The ritual is a structure, not a rule.
Orders & shipping
01
Where are orders dispatched from?
AN orders are prepared and dispatched from Shanghai, China. Tracking details are sent by email once the parcel begins its journey.
02
How long does international delivery take?
International delivery commonly takes 15–21 business days after dispatch. Timing may vary by destination, carrier conditions, and customs processing.
03
Will customs duties be charged?
Import taxes or duties may be applied by the destination country. These charges are determined locally and remain the recipient’s responsibility.
Safety & scope
01
Are AN formulas medical treatments?
No. AN is a sensory practice, not a clinical one. Our descriptions of states and botanicals are observational and experiential and are not intended to diagnose, treat, cure, or prevent any medical condition.
02
Can I burn AN candles around pets?
Animals vary in their sensitivity to aromatic materials. Use candles in a well-ventilated room, keep them beyond direct reach, and consult a veterinarian if your animal has a known sensitivity or health concern.
Still looking for an answer? Write to the archive and we will respond with care.
CONTACT AN →