Questions, answered.

Begin with the state you are in, rather than a preferred fragrance. FIND YOUR STATE offers five quiet questions and directs you to the formula that most closely belongs to the moment.

Each formula brings together wax, aromatic botanical materials, essential oils, and carefully selected fragrance components. The composition and botanical notes for each formula are listed on its individual archive page.

They can be. Each formula belongs to a different state and moment of the day. Use one when it fits the present moment, or let several form a rhythm across morning, afternoon, evening, and night.

Allow the surface wax to melt evenly toward the vessel edge on the first burn. This establishes a more even burn pattern for the rituals that follow.

Follow the burn-time guidance shown on the formula page and never leave a burning candle unattended. Trim the wick before each use and keep the vessel away from drafts, children, and pets.

No. Repetition creates recognition, but care should still respond to the room, the hour, and the state already present. The ritual is a structure, not a rule.

Shanghai orders are fulfilled locally for Shanghai delivery. Tracking details are sent after an order has shipped. See our Shipping Policy.

For the United States, estimated delivery is 7 to 12 business days. The delivery estimate shown at checkout is the most current estimate for the destination and order. Delivery estimates are not guarantees. See our Shipping Policy for supported destinations and details. Shanghai next-day delivery does not apply internationally.

For United States orders, any taxes or duties charged on an order are shown during checkout before payment. See our Shipping Policy for destination-specific details.

Yes. Free next-day Shanghai delivery. Order today. Expected delivery by 6 PM tomorrow. All times are Shanghai time. Shanghai orders are fulfilled locally for Shanghai delivery.

Because AN candles are hand-poured in small batches, delivery may take longer if a formula is temporarily out of stock. If this happens, we’ll contact you by email with an updated delivery estimate. Delivery timing may also be affected by courier delays, weather, address issues or other exceptional circumstances.

Include your hotel name, guest name, phone number and full Shanghai address at checkout. Confirm that reception can accept the parcel and allow time before departure. Pickup near Jing’an Temple may be available by arrangement. Contact us before ordering and we’ll confirm availability. See Shanghai hotel delivery and our Shipping Policy.

Each Botanical Candle arrives with an AN gift box, a Formula / state card and an English scent card, with no price slip. Explore Gifts or read the China gift guide.

Return requests can be made within 10 days of delivery for unused items in their original packaging. Once approved, return instructions and the return address will be provided by email. Email contact@an-apothecary.com before returning an item. See our Refund Policy for exceptions and full details.

Damaged or incorrect orders: Contact us promptly with your order number and photos. We’ll review the issue and arrange a replacement or refund where applicable.

No. AN is a sensory practice, not a clinical one. Our descriptions of states and botanicals are observational and experiential and are not intended to diagnose, treat, cure, or prevent any medical condition.

Animals vary in their sensitivity to aromatic materials. Use candles in a well-ventilated room, keep them beyond direct reach, and consult a veterinarian if your animal has a known sensitivity or health concern.